Posted: Tuesday, January 30, 2018 12:48 PM
Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. First point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty. Handle telephone inquiries and provide requested information to callers*Handle telephone inquiries in a timely and accurate manner to provide courteous and efficient service to callers.*Document all phone activity in a clear manner.*Interpret and communicate contracts, agreements or benefit and claim information utilizing the online system.*Keep updated on all company guidelines, policies and procedures established.*Adjust individual work flow to ensure that all department goals are met.
• Location: Charleston
• Post ID: 10807812 charlestonwv