Posted: Saturday, October 21, 2017 9:54 PM
Company OverviewWho is Grainger? WW Grainger, Inc. is a business-to-business distributor of products used to maintain, repair and operate facilities. Approximately 3 million businesses and institutions worldwide rely on Grainger for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management and technical support. These customers represent a broad collection of industries including healthcare, manufacturing, government and hospitality. They place orders online, with mobile devices, over the phone and at local branches. More than 4,800 key manufacturers supply Grainger with 1.5 million products made available to customers through Grainger's distribution centers and branches. Typical Store and Working HoursMonday through Friday7:00 am to 5:00 pm Position DescriptionEffectively and efficiently manages customer interactions by utilizing functional and product knowledge to navigate them to the best solution for their MRO needsResolves customer problems promptly and accurately in a manner that will retain and promote customer loyaltyDrives sales results through daily branch activities and counter salesUtilizes effective probing and listening skills to generate lead and cross-selling opportunitiesProvides supports to our sales partners to address customer's needs and help grow the businessUse technology to provide information such as pricing, availability, and alternative solutions to make a relevant offer and ask for the saleAdheres to work standards and leverages continuous improvement tools to identify problems and reduce wasteAccurately picks will call and counter orders, ensuring orders are ready when the customer arrivesOrganizes inventory and product, as well as operates power industrial equipmentTakes personal ownership for meeting established individual and team metricsConsistently executes on all company audit requirementsWorks effectively with others in a team environment to accomplish organizational goals and to identify and resolve problemsFosters and builds a collaborative team environmentOther duties as assignedPosition Requirements:For our part time team members, we offer a competitive and comprehensive Total Rewards package including: Competitive hourly wageFlexible work schedule supporting your work/life balancePaid time off (PTO) and company paid holidaysEmployee stock purchase programEmployee discountNetworking opportunities through diversity & business resources groupsImmediate 401K enrollment with company contributionProfit sharing plan eligibilityHealth & welfare benefits; including flexible spending accounts Preferred Education & ExperienceMust be at least 18 years oldHigh School diploma or equivalent1-2 years of customer service and sales experienceExperience processing orders, returns, debits, and credits is a plusExceptional interpersonal and professional communication skillsExperience demonstrating a commitment to providing superior customer serviceMust be able to learn and pass competency assessments specific to industry regulatory requirementsStrong technical background, experience with SAP and Salesforce is a plusAble and willing to work in a fast paced, team environmentAble and willing to work in a warehouse environmentAble to operate powered industrial equipment as neededMust have reliable transportationOther detailGrainger is flexible around school and second job schedules EEOC Statement Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
• Location: Charleston
• Post ID: 9807802 charlestonwv