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Posted: Friday, October 20, 2017 2:02 AM

Altice USA is one of the largest broadband communications and video services providers in the United States. We are a subsidiary of Altice NV, a convergent global leader in telecom, content, media, entertainment and advertising founded in 2001 by entrepreneur Patrick Drahi. We are driven by a philosophy to always challenge ourselves. We question everything so that we can find the best way forward for our customers. And in a world where continuous innovation is the only way forward, we are redefining the vision we have for our customers, enterprises, advertisers and our people.The Company offers Suddenlinkbranded digital cable television, highspeed Internet and voice services to residential and business customers across the western, midwestern and southern states. Additionally, for its business customers, Suddenlink provides targeted television and online advertising services.Job SummaryUnder general supervision, the Retail Sales Agent II assists customers primarily in person in order to provide information about company products and services. Achieves sales objectives by identifying needs and selling services. Provides assistance with billing or service questions or problems, processes payments, exchanges and/or issues Company equipment. Assists and mentors team members.ResponsibilitiesProvides quality internal and external customer service by representing the Company in a consistently courteous and professional manner.Resolves customer issues of a complex natureDemonstrates a strong passion for selling Company products and servicesMeets and exceeds monthly revenue sales targetsGenerates and/or maintains departmental reports as requiredServes as a mentor to other team members, providing instruction, support and directionPerforms all duties of Retail Sales Agent I as necessary including:Performs the functions of a Retail Sales Agent to include initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reportsAccurately explains bills and Company policies and procedures concerning prices, billing and serviceDetermines customer needs and educates customer in order to sell or upgrade servicesAccurately documents all sales/order activity via online database systemProcesses customer payments accurately and balances daily transactions according to established cash management proceduresCollects delinquent accountsDemonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account historyIssues, receives, and maintains records of customer-premise equipmentTroubleshoots service-related problems with customers; tests customer-premise equipmentMay contact customers regarding Company servicesExercises positive and cooperative behavior that promotes teamworkPerforms other duties as assignedEssential FunctionsAbility to read, write and communicate orallyAbility to persuade and influenceKnowledge of sale techniquesAbility to use reference materialsAbility to use computer, keyboard, calculator, fax and other standard office machinesAbility to stand and/or sit for extended periods of timeAbility to bend, reach and twistAbility to lift up to 15 poundsQualifications / RequirementsHigh school diploma or equivalentProficiency in using a Windows-based computerKeyboarding skillsAbility to prioritize and organize effectivelyAbility to multi-taskAbility to work independently and with othersPreferred ExperienceBi-lingual proficiency preferred in some locationsCustomer service and/or sales experience preferredWorking ConditionsRetail office environment


• Location: Charleston

• Post ID: 9792262 charlestonwv is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017